Dear Gym Owner...
Dear Owner of Curves Vaughn, Who I Have Never Met, and Whose Name I Don't Even Know, Which I Find Odd, Given that at My Previous Curves Location, the Owner, Dionne, Knew All the Customers by Name:
When forced to change gyms because of a job change, I specifically chose your club because it was a Shining Star club. I thought that would mean I'd continue to receive the same level of personal attention I'd grown accustomed to at my previous location (Curves Markham on Alden Road).
Today was a pretty typical day. I came in between 8:30 and 9:00 and got a half-hearted hello from the person on the desk. Other than that, she was doing paperwork and ignoring the circuit.
After a few minutes, though, she stopped doing paperwork and left the desk. I thought she might pay some attention to the half dozen people on the floor, but no, she wandered aimlessly around, arms crossed, face scowling, gazing out windows, reading the bulleting boards and ignoring the circuit.
Then a second staffer arrived, and I thought that now that there were two people on duty, surely one of them would be tasked to attending to the circuit. But no, they stood behind the desk, chattering to each other, and not about anything particularly work related. They weren't scowling though, I suppose that was an improvement. But still, they were ignoring the circuit.
I was late for work, so I cut my circuit very short (something the staff didn't notice or ask about to see if there was a problem) and left. They were still standing behind the desk, chatting with each other. Ignoring the circuit.
At my previous club, staffers were engaged and engaging. They encouraged us, made us laugh, corrected our form on the machines and helped us get to know each other. They were the best part of Curves. It was almost like being in the commercials. I find the experience at this club to be completely different, and your club looks shoddy in comparison.
There are exceptions - I came in off schedule on a Thursday once, and ran into the same staffer who had been working the first day I visited the club. She remembered me from that one other encounter, offered some pointers, and generally did her job well. (I believe her name is Liz, but I'm not sure.) Perhaps other days and other times your location is staffed by people who care about their jobs. But Monday, Wednesday and Friday mornings before 9:30, all you have are scowling, unhappy people who appear to need more sleep.
Perhaps you should consider hiring some morning people?