The saga continues
At 8AM this morning, a Bell tech was ringing our doorbells and pounding on doors to try and get our attention. Apparently he had a work order indicating we needed some new jacks. So, the running tally on Bell is:
1. Service visit that leaves our service only slightly less screwed up than it was before, but in new and wonderful ways.
2. Non-service non-visit, in which they promise to send somebody who never shows up.
3. Good service visit from nice Bell man who fixed our problems.
4. Non-service visit, in which they send someone over to do some work we never requested.
On the good side, yesterday, I sent them a letter of complaint, bitching about the crappy nature of the service we'd received and requesting credit for the time we were without phone service. I got an email today indicating that they were crediting a month of service time, which is nice. It also indicated that their service agents are located somewhere in Outer Monrovia and speak minimal English since the email showed basically no grasp of what I had actually said in my complaint. But I'm getting a $40 credit so I don't care that much why they think they're giving it to me.