Huh. Who'd've thunk?
I had to deal with 3 different kinds of tech support today.
First, I needed Bell to fix my phone lines, which have been broken since yesterday.
Second, I needed D-Link to help me configure my new wireless router, which wasn't connecting to my DSL provider.
Third, I needed IBM's internal help desk to help me configure my VPN client to work over the wireless connection.
All three service providers proved eminently competent, fixing the problems without making me feel stupid or annoyed at any point in the process.
I expect the fourth horseman will be along shortly.